You communicate with your smartphone through its touchscreen. And you touch your phone’s screen countless times a day. A phone touchscreen not working is among the most common problems users encounter.

However, how to fix unresponsive touch screen Android devices doesn’t always engage hardware repairs. Fortunately, you can troubleshoot the issue with some simple fixes. Let’s check the reasons and solutions for the iPhone or Samsung screen not working but the phone is on.

Reasons Your Phone Touchscreen Not Working

Why is my iPhone not responding to touch? You are not alone in this maze. However, the following causes are quite common among both iPhone and Android devices:

 

• Dirty or wet screen
• Low touch sensitivity
• Insufficient storage space
• Software dilemmas
• Hardware malfunction or physical damage
• Overheating

How to Fix the Phone Touchscreen Not Working?

Regardless of technical or hardware issues, you can try the following fixes when your phone touchscreen is not working. 

1. Restart Your Device

The first step in fixing unresponsive touch screen Android devices should be a quick restart. However, you can apply the same to an iPhone. Hold the power button and turn off your mobile phone. Wait for a couple of minutes before you turn on the phone. After restarting, see if the phone touchscreen starts responding.

2. Take the Screen Protector or Case Off

Believe it or not, your smartphone’s screen protector may interfere with the display’s touch sensitivity. Consequently, you will notice that your phone’s screen becomes unresponsive. If you have replaced the screen protector lately, then it can be the culprit.

However, you can verify by removing the screen protector. Additionally, remove the tight case from your phone if it has any. Too tight cases can press buttons repetitively and your touch screen may not function properly.

3. Clean Your Phone’s Screen

The Samsung screen is not working but the phone is on. Is it wet or covered with dust? Wet or dirty smartphones won’t capture your touch. Hence, you must dry out the phone’s screen if you have dropped into water earlier.

Also, take a lint-free soft cloth to clean the phone’s touchscreen. If it appears to be greasy, you can use a small amount of isopropyl alcohol to clean the glass. After drying and cleaning your cell phone, test its touch sensitivity.

4. Tap the Digitizer

Have you dropped your phone? And, after that, you notice your phone touchscreen not working. As per iPhone Service experts, a digitizer might stop responding after a drop. Indeed, the digitizer connections might have become loose.

To avoid such chances, you can tap every corner of your phone. Sometimes, it will reconnect the digitizer to the screen component. However, this trick won’t always work.

5. Calibrate Touch Sensitivity

Why is my iPhone not responding to touch? Too low touch sensitivity can interfere with your screen’s functions. So, you can try the following guidelines to adjust your iPhone’s touch sensitivity. However, it applies to iPhone 6S and iPhone XS models.

 

• Open Settings on your iOS device.
• Then, head towards Accessibility.
• Tap on Touch followed by 3D & Haptic Touch.

 

Follow the on-screen instructions to re-calibrate the touch sensitivity. If you still find the touchscreen to be unresponsive, disable the 3D Touch feature.

How to fix unresponsive touch screen Android devices through similar steps? Android models differ. That’s why we have discussed how you can adjust touch sensitivity settings on Samsung Galaxy devices.

 

• First, go to Settings.
• Then, scroll down and tap on Display. On some models, it can be Display & Brightness.
• Afterwards, choose Touch Calibration or Touch Sensitivity.

 

Finally, adjust touch sensitivity as intended.

6. Update the Operating System

An outdated operating system often causes glitches, as confirmed by a renowned mobile repair in Dubai. So, updating the operating system might give you the best solution for your phone touchscreen not working. Here’s how you can proceed with software updates.

 

• Check out your phone’s Settings.
• Next, search for Software Update. For iPhones, it’s under General.
• Tap on Software Update to see if there is any update available.
• If you find an update, tap on Download and Install.
• After that, you need to follow the on-screen instructions.

 

Once the update is over, your device will restart. Before you opt for a software update, your device must have 50% or more battery left. Otherwise, plug it into charging before a software update. Also, you should connect it to a stable Wi-Fi network to avoid inconsistencies or corruption.

7. Enable Safe Mode for Android Devices

The Samsung screen is not working but the phone is on. If you still face the issue, then you can’t rule out interference originating from third-party apps and software. To check if it’s true, you can run your smartphone into Safe Mode.

During Safe Mode, your Android phone will run only essential hardware and software. In case the touchscreen works properly in Safe Mode, you can be sure that it’s a problematic app or something else. Also, you can rule out the chances of hardware failure.

 

Here’s how you can turn on Safe Mode on an Android phone:

 

• Hold the Power button for a while and wait for your device to restart.
• Let go of the Power button when you see the manufacturer logo.
• As soon as you release the Power button, you need to hold the Volume Down button.
• By now, your phone must have entered Safe Mode. check if you see a Safe Mode label in any corners.

 

Test your phone’s touchscreen capability. If it works fine then, you should uninstall apps you have installed recently.

8. Disable Developer Mode on Android Phones

Have you turned on Developer Options on your Samsung or any other Android smartphone? Reportedly, enabling Developer Options might have repercussions on the touchscreen. As a result, the display might stop responding completely to your touch or you may face a partial touchscreen failure.

Hence, consider turning off Developer Options on your Android device and here’s how:

 

• Go to Settings.
• After that, navigate to the System. This generally resides at the bottom of Settings so keep scrolling to the end.
• Next, tap Developer Options. See if Developer Options is turned on.
• Toggle off the Developer Options icon.

 

Restart your Android device and see if the touchscreen starts working.

9. Reset Your Mobile Phone to Factory Settings

Why is my iPhone not responding to touch? If your smartphone’s touch screen still doesn’t respond properly, the last fix you can try is a factory reset. This should retrieve all the initial configurations. So, all your current settings will be wiped off.

Additionally, the best bet for a factory reset is to wipe every byte of stored data. This will eliminate the chances of malware or virus infection. So, you must consider a backup before you proceed with a full-fledged factory reset, whether it’s for your iPhone or Android device.

Typically, you will find the Reset option under Settings. Also, you check out your smartphone manufacturer’s official website mobile repair Dubai for detailed information.